‘<>’ are just cut in Email notification

[apugazhenthy]

Dear Pavel,

Would require your expertise to address the below issue.

When we add any comments in between "<>" this symbols in Clear Quest get nullified in Email notification.

in the below screenshots I have added "<LIST.txt>" in the comment statement.

CQ1.jpg (41.51 KiB) Viewed 4894 times

Then "<LIST.txt>" text was missing in the Email notification mail.

CQ2.jpg (28.97 KiB) Viewed 4894 times

[Pavel]

Hi,

Please check generated message in the correspondent email queue, en_email_message, record.
If this message contains <LIST.txt> there, it would mean that email message is created successfully, and the problem is caused by either SMTP gateway or email client.

Pavel

[apugazhenthy]

Dear Pavel,

I can see the missed text in email queue message body but all the text in the body content are in HTML formatted text.

CQ3.JPG (34.51 KiB) Viewed 4888 times

As per my understanding during the HTML parsing only "<LIST.txt>" get cut in the email body.

Could you please provide your view and solution for this issue.


Many Thanks,
Pugazhenthy A

[Pavel]

As per my understanding during the HTML parsing only "<LIST.txt>" get cut in the email body.
Could you please provide your view and solution for this issue.

Since you are using HTML, you need to replace special characters with escape sequence.
For instance, "<" should be replaced in HTML message with "&lt;" and ">" with "&gt;"
It can be easily achieved using user-defined function.

Code: Select all

use CGI qw(:standard escapeHTML);
return escapeHTML(shift);


Pavel

[apugazhenthy]

It can be easily achieved using user-defined function.

Code: Select all

use CGI qw(:standard escapeHTML);
return escapeHTML(shift);


Dear Pavel,

Thanks for your valuable time and consideration.

created new udb_property with the code you provided and named it as Escapechar.

Esc.JPG (31.39 KiB) Viewed 4875 times

Now I am wondering where to call this function, whether at Email rule body or somewhere else like message header.

Could you please clarify on my query?


Regards,
Pugazhenthy A

[Pavel]

It can be easily achieved using user-defined function.

Code: Select all

use CGI qw(:standard escapeHTML);
return escapeHTML(shift);


Dear Pavel,

Thanks for your valuable time and consideration.

created new udb_property with the code you provided and named it as Escapechar.

Esc.JPG

Now I am wondering where to call this function, whether at Email rule body or somewhere else like message header.

Could you please clarify on my query?


Regards,
Pugazhenthy A

You suppose to call it in the email notification rule message body, to escape fields that might contain special characters. For instance, if you use field "Description",

Code: Select all

...
Escapechar($Description)
...


Pavel

[apugazhenthy]

Thanks a lot Pavel..
It's working fine now...